Privacy Policy

1. Introduction

Family First Lawyers (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.

We are registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZB962425, ensuring that we meet the highest standards of accountability and transparency in handling personal data.

We may collect and process the following types of personal data:

• Personal Identification Information: Full name, address, date of birth, email address, telephone number, and identification documents.
   
• Financial Information: Payment details, invoices, and billing records.
   
• Professional Information: Job title, employer details, and relevant case information.
   
• Case Information: Documentation and correspondence necessary to provide you with legal services.
   
• Communication Data: Emails, letters, telephone calls, and other correspondence with us.
   

We use your personal data for the following purposes:

• To provide legal services, advice, and representation.
   
• To communicate with you about your matter.
   
• To process and manage payments and billing.
   
• To comply with professional, legal, and regulatory obligations.
   
• To improve our services and client care experience.
   

We will process your personal data under one or more of the following legal bases:

• Consent: Where you have provided explicit consent.
   
• Contractual Necessity: Where processing is required for the performance of a contract or to take steps before entering into one.
   
• Legal Obligation: Where we are required to comply with a legal or regulatory obligation.
   
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided that your rights and freedoms are not overridden.
   

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, regulatory, or reporting obligations. Retention periods are determined by professional standards and legal requirements.

We may share your personal data with:

• Trusted third-party service providers (such as IT support, interpreters, or process servers) where necessary to provide services.
   
• Regulatory and legal authorities, if required by law or to protect our rights.
   
• Partnered law firms and consultants, where needed to deliver comprehensive services.
   
• Other parties with your consent.
   

We will never sell your data or use it for purposes unrelated to your case.

You have the following rights under the UK GDPR and the Data Protection Act 2018:

• The right to access your personal data.
   
• The right to request correction of inaccurate or incomplete data.
   
• The right to request erasure of your data (“right to be forgotten”).
   
• The right to restrict processing.
   
• The right to data portability.
   
• The right to object to certain processing, including direct marketing.
   

To exercise your rights, please contact us using the details below.

We use appropriate technical, organisational, and administrative measures to safeguard your personal information against unauthorised access, misuse, disclosure, or loss. While no system is completely secure, we continually review and strengthen our data security practices.

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practice. The latest version will always be available on our website.

If you have any questions, concerns, or would like to exercise your rights under this policy, please contact us:

Email: compliance@familyfirstlawyers.co.uk

Address: 45 Albemarle Street, Westminster, London, W1S 4JL

For more information about your data rights, you can also visit the Information Commissioner’s Office (ICO) website at www.ico.org.uk.