Legal Disclaimer

Family First Lawyers (“we”, “us”, or “our”) is committed to safeguarding the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.

We are registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZB962425. This registration reflects our commitment to accountability, transparency, and lawful data handling.

We may collect and process the following categories of personal data, where relevant to the services provided:

Personal identification information, including full name, address, date of birth, email address, telephone number, and identification documents.

Financial information, including payment details, invoices, and billing records.

Professional information, including job title, employer details, and relevant background information.

Case and matter-related information, including documentation and correspondence necessary to provide legal consultancy services.

Communication data, including emails, letters, telephone calls, and other forms of correspondence with us.

We use personal data to deliver legal consultancy services and tailored advice, to communicate with you clearly in relation to your matter, to administer billing and financial processes, to comply with legal, regulatory, and professional obligations, and to review and improve our services and client care standards.

We process personal data on one or more lawful bases, including where you have provided clear and informed consent, where processing is necessary to perform a contract or take steps at your request prior to entering into a contract, where processing is required to comply with legal or regulatory obligations, and where processing is necessary for our legitimate business interests and does not override your rights and freedoms.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Retention periods are determined in accordance with legal, regulatory, accounting, and professional requirements.

We may share personal data where necessary with trusted third parties, including regulated law firms and direct access barristers, in order to deliver appropriate services. Where work is undertaken through a regulated law firm or barrister, you will be subject to their own terms and conditions, and any fees for their services will be payable directly to them. We may also share data with professional service providers, regulatory or legal authorities where required by law, or other parties where you have provided consent. Personal data is never sold and is only shared for purposes directly connected to your matter.

Under the UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal data, including the right to access your data, request correction of inaccurate or incomplete information, request erasure of data subject to legal limitations, restrict processing, request data portability, and object to certain types of processing, including direct marketing. Requests to exercise these rights can be made using the contact details set out below.

We implement appropriate technical, organisational, and administrative measures to protect personal data against unauthorised access, loss, misuse, or disclosure. We operate to the highest standards of integrity and data protection and are registered with the Information Commissioner’s Office as a data controller under registration number ZB962425. All staff are trained in confidentiality, data security, and information handling, and our internal security measures are robust and reviewed regularly to ensure their continued effectiveness and compliance with data protection obligations.

This Privacy Policy may be updated from time to time to reflect changes in legislation, regulation, or our practices. The most current version will always be available on our website.